On Sunday, August 25th from 8:00 am MT until 10:00 AM MT, our self-service phone menu and payment system will be unavailable due to scheduled maintenance; however, our website and online portal will remain available during this time. We apologize for any inconvenience this may cause.

FORMS

Name

Download

Description

Authorization to Release Information to a Third Party

This form is used to authorize the servicer to release account-related information to a third party.

Economic Hardship Deferment Request

This form is used to defer payments for up to 12 months at a time for a maximum of 36 months. Customers must meet the income and family size requirements in order to qualify.

General Forbearance Request

This form is used for a short term postponement of monthly payments.

Graduate Fellowship Deferment

This form is used to defer payments for customers who are participating in a Graduate Fellowship program.

In-School Deferment Request

This form is used to defer payments for customers who are enrolled in school at least half time.

Income-Driven Repayment Plan Request

This form is used to apply for an Income-Driven Repayment plan, which is based off of the customer’s household income and family size.

Income-Sensitive Repayment Request Form

This form is used to apply for an Income Sensitive Repayment plan.

Loan Discharge Application: False Certification Ability to Benefit

This form is used to discharge a loan when the borrower’s ability to benefit from their education was misrepresented by the school.

Loan Discharge Application: False Certification Disqualifying Status

This form is used to discharge a loan when the borrower was not qualified to work in their field of study at the time the loan was originated or certified.

Loan Discharge Application: False Certification Unauthorized Signature

This form is used to discharge a loan when it was disbursed due to an unauthorized signature or payment by the school.

Loan Discharge Application: School Closure

This form is used to discharge a loan when a student is unable to complete their program of study because the school closed.

Loan Discharge Application: Unpaid Refund

This form is used to discharge a loan if the student withdrew from school, but the school didn’t pay a refund that was owed to the U.S. Department of Education or to the lender, as appropriate.

Mandatory Forbearance Request

This form is used to request a forbearance during a Medical and Dental Internship/Residency, National Guard Duty or Department of Defense Loan Repayment Program.

Mandatory Forbearance Request Student Loan Debt Burden

This form is used to request a forbearance when the customer’s total monthly loan payment on all eligible loans is greater than or equal to 20% of their total monthly income.

Military Deferment Request

This form is used to defer payments during active duty military service and up to 13 months after returning from military service.

Parent PLUS Borrower Deferment Request

This form is used to defer payments on Parent PLUS loans while the student is enrolled in school at least half time.

Rehabilitation Training Deferment

This form is used to defer loan payments while participating in a qualifying Rehabilitation Training program.

Teacher Loan Forgiveness Forbearance Request

This form is used to postpone payments for qualifying teachers that are working towards Teacher Loan Forgiveness.

Teacher Loan Forgiveness Request

This form is used to request forgiveness on qualifying loans after completing five consecutive years of qualifying teaching.

Temporary Total Disability Deferment Request (FFELP Pre 1993)

This form is used to defer payments on qualifying loans for a customer who is temporarily totally disabled.

Total and Permanent Disability Discharge

Please visit www.disabilitydischarge.com for more information about Total and Permanent Disability Discharge.

Unemployment Deferment Request

This form is used to defer payments if the customer is working less than 30 hours per week and actively seeking full time employment.

TILP

Name

English

Description

Economic Hardship Deferment Request

TILP Loans only – This form is used to defer payments for TILP customers who are experiencing a financial difficulty.

In-School Deferment Request

TILP Loans Only – This form is used to defer payments if you are enrolled in school at least half time.

Military Deferment Request

TILP Loans Only – This form is used to defer payments during active duty military service.

Unemployment Deferment Request

TILP Loans Only – This form is used to defer payments if the customer is unemployed and actively seeking full time employment.

Defaulted Loan

Name

Download

Description

Alternate Documentation of Income

This form is used for borrowers to document their income for the 15% formula if their taxes have not been filed or if they have had a change to their adjusted gross income since their last tax filing.

Compromise Evaluation Questionnaire

This form is a questionnaire to evaluate a compromise payment plan.

Direct Payment Authorization Form

This form is used when applying for Automatic Payments. Once we receive the completed form, we will notify you of the date your first automatic payments.

Family Budget Statement

The Family Budget Statement (FBS) is used to review a customer’s current financial circumstances.

Loan Rehabilitation: Income and Expense Information

This form is used when a borrower is seeking to rehabilitate their defaulted loan, but objects to the monthly payment calculated under the 15% Formula.