UHEAA is dedicated to helping our customers during this uncertain time. We want to make you aware of the steps we are taking to ease any potential financial burden you may be experiencing related to your student file.

– We offer multiple postponement options to suspend your payments
– We are not assessing any late fees during the period of March 13, 2020 through September 30, 2020.
– We are maintaining our normal customer service hours and actively working to find new ways to assist you.

For more information about the available options, visit our COVID-19 FAQ page.

COVID-19 FAQ

We are actively tracking updates regarding the COVID-19 outbreak. If you have concerns about how the outbreak may affect your ability to repay your loans or schooling, please refer to the Frequently Asked Questions below.

We will continue to update this page as we receive additional information.

Categories

Interest Waiver Questions

How does the President’s announcement about waiving student loan interest affect my account?

According to the Department of Education this benefit is only extended to federally held loans. Loans serviced by UHEAA are held under the Federal Family Education Loan (FFEL) Program and do not currently qualify for the interest waiver. For more information around the recent presidential announcements, we recommend visiting https://studentaid.gov/announcements-events/coronavirus.

Even though your loans may not qualify for this option, we are committed to assisting you during these times of uncertainty.  If you are struggling to make your payments during this time, please review the questions in the COVID-19 Natural Disaster Forbearance section of this FAQ.

How can I take advantage of the 0% interest waiver program if I have FFELP loans?

You could consolidate your current FFELP loans into a Direct loan, which would then allow you to be eligible to receive the interest waiver. Please be advised, once the 0% interest waiver ends, the interest rate on your new consolidation loan may be higher than your current loans. Additionally, the general timeline for consolidation is up to 90 days.

COVID-19 Natural Disaster Forbearance Questions

I was made aware that FEMA declared a Natural Disaster for the states that have been highly impacted by COVID‐19. Do my loans qualify for a forbearance because of this?

Yes! Even though FEMA has only designated certain areas as largely impacted by COVID‐19, we are extending this forbearance option to all customers who have been negatively affected by COVID‐19. Please be advised, how you apply for this forbearance is dependent on where you live and the current status of your account. Please see the additional FAQ questions below to determine the process you must follow to receive this forbearance.

How can I apply for the COVID‐19 Natural Disaster Forbearance if I live in the affected area and my student loan file is delinquent?

If you live in an affected area that is receiving individual assistance and you are 30 days or more behind on payments, the Natural Disaster Forbearance will be automatically applied to your account. Please note, we are currently working to ensure these forbearance are automatically applied to the correct accounts.

How can I apply for the COVID‐19 Natural Disaster Forbearance if I live in the affected area and my student loan file is current?

If you live in the affected area and your student loan file is current, you must request the forbearance manually through one of our Loan Specialists. Please contact us by phone if you’re interested in this option. Please be prepared to provide your zip code so we can quickly identify how to submit your request.

How can I apply for the COVID‐19 Natural Disaster Forbearance if I do not live in an affected area according to FEMA?

If you do not live in the affected area you must request the forbearance manually through one of our Loan Specialists. Please contact us by phone if you’re interested in this option. 
If you are unable to contact us in person you may also fill out a General Forbearance Request form. This form can be completed and submitted to UHEAA by fax or mail. You can find the form on our website at https://uheaa.org/forms/.

IMPORTANT: If filling out the form, you must follow these instructions in order to receive the Natural Disaster Forbearance: Under Section 2, Question 1, please select the box next to ‘Other’ and write ‘COVID‐19 Natural Disaster Forbearance’ into the blank box below. Failure to do so may result in receiving a forbearance subject to interest capitalization. Additionally, please indicate the start date as the date you became negatively affected by COVID‐19.

How long will the Natural Disaster Forbearance postpone my payments for?

The Natural Disaster Forbearance allows customers to postponement payments for up to 90 days at a time and can be extended by request. If you still need assistance after the initial 90 day period, you may call in and request an extension. 

How do I know if my zip code is eligible for the automatic Natural Disaster Forbearance?

Zip code eligibility is determined directly by FEMA. Please visit the FEMA website to determine your eligibility. Please note, even if you live in the affected area, your student loan file must be at least 30 days past due to receive this forbearance automatically.

How will my student loan interest be affected during the COVID‐19 Natural Disaster Forbearance?

Interest will continue to accrue during the postponement period, but it will not be added to your principal balance at the end of the forbearance. However, any outstanding interest that accrued prior to the forbearance begin date is subject to capitalization (added to the principal balance of the loan).

My account was placed on the Natural Disaster Forbearance, but I’d like to resume payments. Can I have this forbearance removed?

Yes, all forbearance types, including the Natural Disaster Forbearance, are discretionary and can be removed at any time. If you’d like to remove this forbearance, please contact one of our Loan Specialists. Please be advised, once the forbearance is removed, payments will resume.

How can I submit the General Forbearance Form to apply for the COVID‐19 Natural Disaster Forbearance?

You can return the form via mail or fax:

UHEAA Correspondence Address:

Utah Higher Education Assistance Authority
P. O. Box 145110
Salt Lake City, UT 84114‐5110

UHEAA Fax #:

Fax: (801) 366‐8431

Repayment Questions

On March 20th, the President announced that I can suspend payments on my loans. Do my loans qualify for this suspension of payments?

According to the Department of Education, this benefit is only extended to federally held loans. Loans serviced by UHEAA are held under the Federal Family Education Loan (FFEL) Program and do not currently qualify for the National Emergency Forbearance. However, additional postponement or repayment options may be available to you during this time of uncertainty. Please see the COVID‐ 19 Natural Disaster Forbearance FAQ above for more information regarding this postponement.

How can I take advantage of the Administrative Forbearance the President mentioned if I have FFELP loans?

You could consolidate your current FFELP loans into a Direct loan, which would then allow you to be eligible to receive this forbearance. Please be advised, the general timeline for consolidations is up to 90 days.

What options are available to me if I am in need of student loan relief during COVID-19 and I do not want to apply for the COVID‐19 Natural Disaster Forbearance?

There are multiple options available to assist you during this time. We have listed them below for your convenience. If you are interested in more information around these options, please visit our forms page.

Income-Based Repayment Plan: This is a plan based on your household income, family size, and total student loan balance. If you are not receiving income at this time, it is possible you may qualify for a monthly payment of $0.00 each month for a 12 month period. You can apply online at StudentAid.gov.

Economic Hardship Deferment: This is a 12-month postponement of your payments. You can qualify for this deferment if you are either receiving any form of Government or State Assistance (WIC, Food stamps, Medicaid, Supplemental Security Income [SSI], Disability) or if you are working full-time and meet the income requirements for your family size as outlined in Section 5 of the application. Documentation within the last 60 days is required.

Unemployment Deferment: This is a 6-month postponement of your payments. You can qualify for this deferment if you are either working less than 30 hours a week, actively seeking full-time work, and registered/willing to register with an employment seeking agency or receiving unemployment benefits. If you are receiving unemployment benefits, documentation within the last 60 days is required.

Temporary Hardship Forbearance: This is a short-term option that allows you to either postpone your payments or make interest only payments. Any unpaid interest will be capitalized and added to your principal balance at the end of the forbearance period.

If I receive a forbearance, am I able to continue making payments if I can afford to?

Yes! If you have any outstanding interest your payments will go towards covering that interest. Once the interest has been satisfied, the remaining payment will  go directly to your principal balance. Payments can be made through your online account or over the phone.

If I submitted an application to suspend or reduce my payment, when will my request form be processed?

Request forms are processed in the order they are received. As long as your application is complete and you meet the requirements of the specific program, your request will begin on the anticipated date, regardless of processing time.

When will my payment be processed?

UHEAA is processing all payments within the standard timeframe; however it may take longer for the payment to appear on your UHEAA account or your bank account if either financial institution is impacted by COVID-19. Please note that your payment will still be effective the date it was received, regardless of the any delays.

As a result of COVID-19 I’m unable to contact UHEAA during regular business hours. Is someone available to help me at a different time of the day?

At this time, UHEAA is currently operating under our standard business hours of 8am – 5pm MT, Monday thru Friday. We are dedicated to helping you find the best option if you have been impacted by COVID-19. Please visit our forms page to review your eligibility for the various options we offer.

I’m currently on an Income Based Repayment plan. I’m making a lot less money because of the COVID-19 outbreak and don’t know when my income will return to the same level. What can I do?

If you are on an Income Based Repayment plan and your income has changed, you can request to immediately recalculate your payment. To apply for a re-calculation, visit StudentAid.gov.

I’m making payments and hoping to qualify for Forgiveness through the Income Based Repayment plan, but I can’t work right now due to COVID-19. If I miss a payment, can I still qualify for forgiveness?

If you don’t make a payment for a month, or enter a deferment or forbearance because you cannot afford your payment, that month will not count toward forgiveness. However, qualifying payments do not need to be consecutive, so you will not lose credit for payments that you’ve already made. If you believe that your work will be impacted for a long period of time, you can recertify for your repayment plan early, to take into consideration your drop in income. To learn more about Income-Driven Repayment, visit StudentAid.gov/IDR.

Student/Parent Questions

What will happen to my account if I am unable to attend classes due to COVID-19?

UHEAA receives regular enrollment updates from schools. If your enrollment status drops below half-time and your account enters a repayment status as a result of COVID-19, please review the Repayment Section of this FAQ page for additional options that may be available. As long as your status is above half-time enrollment, your payments will continue to be postponed.

What if my campus has closed due to COVID-19? Will I be able to finish the term and keep my federal student aid?

Please contact your school. Many institutions are making arrangements (such as take-home assignments or online classes) so students can complete the term.

What will happen to my account if my child is unable to attend classes due to COVID-19?

UHEAA uses your child’s school enrollment information to determine the status of your account. Please contact the school’s enrollment office to determine if your child’s enrollment status will be changing. As long as their status is above half-time enrollment, your payments will continue to be postponed.

What steps should I take if my/my child’s enrollment status is now below half-time as a result of COVID-19?

UHEAA receives regular enrollment updates from schools. If your child’s enrollment status drops below half-time and your account enters a repayment status as a result of COVID-19, please review this FAQ page for additional options that may be available.