UHEAA is dedicated to helping our customers during this uncertain time. We want to make you aware of the steps we are taking to ease any potential financial burden you may be experiencing related to your student file.

– We offer multiple postponement options to suspend your payments
– We are not assessing any late fees during the period of March 13, 2020 through September 30, 2020.
– We are maintaining our normal customer service hours and actively working to find new ways to assist you.

For more information about the available options, visit our COVID-19 FAQ page.

Contact Us

Customer Service Hours

Walk-In: Monday through Friday,  8am to 5pm MT

Call Center: Monday through Friday,  8am to 5pm MT

Please note that we do not accept cash payments on-site.

Contact Numbers

Local: (801) 321-7294

Toll Free: (877) 336-7378

Service Members: (844) 255-8321

Fax: (801) 366-8431

Regent Scholarship: (801) 321-7159

Defaulted Loans: (877) 336-7398

Email - *General Questions Only

Customer Service: uheaa@utahsbr.edu

Servicemembers: servicemembers@utahsbr.edu

*As email is an unsecured method of communication, we are only able to answer general questions. For account specific information, please call. DO NOT include personal information via email, such as Social Security Numbers.

Correspondence Address

Utah Higher Education Assistance Authority
P. O. Box 145110
Salt Lake City, UT 84114-5110

Payment Address

Utah Higher Education Assistance Authority
P. O. Box 561480
Denver, CO 80256-1480

Building Location

Board of Regents Building, The Gateway
60 South 400 West
Salt Lake City, UT 84101-1284

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