Why are loans being transferred to the U.S. Department of Education?

Because of changes enacted by Congress, all student loans made after July 1, 2008 will be transferred to the U.S. Department of Education.  This is a potentially confusing and frustrating situation and we at UHEAA pledge to do all we can to help you manage all your student loans.  We sent letters to all the affected borrowers showing which loans were transferred (and which weren’t, in some cases). 

If your loans have been transferred, please read on – many of the most commonly asked questions may be answered below.  (Click on a subject to read more.)

How will I know if my loans were transferred?
Who will take care of my loans after they’ve been transferred?
Could I end up with loans at UHEAA and somewhere else?
UHEAA Contact Information & Hours
FedLoan Servicing Contact Information

Our customer service representatives are also available to answer questions about this.  For Customer Service contact information, click here.

How will I know if my loans are being transferred?

If none of your loans were disbursed before July 1, 2008, you won’t be affected. 

If you do have loans first disbursed after July 1, 2008 that will be fully disbursed prior to July 1, 2010, you were notified by a letter from us. (Please remember to keep us updated with your address and phone number.) 

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Who will take care of my loans after they’ve been transferred?

The administrator of the U.S. Department of Education’s loans is FedLoan Servicing.  If your loans have been transferred, you will soon receive a letter from FedLoan Servicing letting you know whom to contact if you have questions. That letter will also tell you where to send payments and any other correspondence pertaining to the transferred loans. 

For your convenience, here is the contact information for FedLoan Servicing: 

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Could I end up with loans at UHEAA and FedLoan Servicing?

Yes.  Since loans made before July 1, 2008 are not being transferred to the Department, they will remain at UHEAA.  If you have loans made before and after July 1, 2008, you need to keep in close contact with both UHEAA and FedLoan Servicing.  For example:

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UHEAA Has Extended Hours to Take Your Calls
UHEAA Customer Service representatives are available by phone Monday through Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 5 p.m. 

UHEAA offers “In-Person” Help
Stop in and see us at the Gateway from 8 to 5 any weekday.  We’d be happy to answer questions about your student loan account held by UHEAA. 

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