Why are loans being sold to the U.S. Department of Education?

Because of changes enacted by Congress, all student loans made after July 1, 2008 must be sold to the U.S. Department of Education.  This is a potentially confusing and frustrating situation and we at UHEAA pledge to do all we can to help you manage all your student loans.  We sent letters to all the affected borrowers showing which loans were sold (and which weren’t, in some cases). 

If your loans have been sold, please read on – many of the most commonly asked questions may be answered below.  (Click on a subject to read more.)

How will I know if my loans were sold?
Who will take care of my loans after they’ve been sold?
Could I end up with loans at UHEAA and somewhere else?
UHEAA Contact Information & Hours

Our customer service representatives are also available to answer questions about this.  For Customer Service contact information, click here.

How will I know if my loans were sold?

If none of your loans were disbursed after July 1, 2008, you won’t be affected. 

If you do have loans first disbursed after July 1, 2008 and fully disbursed prior to July 1, 2009, you were notified by a letter from us. (Please remember to keep us updated with your address and phone number.) 

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Who will take care of my loans after they’ve been sold?

The administrator of the U.S. Department of Education’s loans is FedLoan Servicing.  If your loans have been sold, you will soon receive a letter from FedLoan Servicing letting you know whom to contact if you have questions. That letter will also tell you where to send payments and any other correspondence pertaining to the transferred loans. 

For your convenience, here is the contact information for FedLoan Servicing: 

Payment Address:

Department of Education
FedLoan Servicing
P O Box 530210
Atlanta GA  30353-0210
(800) 699-2908
www.myfedloan.org

Correspondence address:

FedLoan Servicing
P O Box 69184
Harrisburg PA  17106-9184

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Could I end up with loans at UHEAA and FedLoan Servicing?

Yes.  Since loans made before July 1, 2008 are not being sold to the Department, they will remain at UHEAA.  If you have loans made before and after July 1, 2008, you need to keep in close contact with both UHEAA and FedLoan Servicing.  For example:

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UHEAA Contact Information:

Street Address:

Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah

Correspondence Address:

PO Box 145112
Salt Lake City, UT 84114-5112
(801) 321-7294
(877) 336-7378
uheaa@utahsbr.edu

UHEAA Has Extended Hours to Take Your Calls
UHEAA Customer Service representatives are available by phone Monday through Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 5 p.m. 

UHEAA offers “In-Person” Help
Stop in and see us at the Gateway from 8 to 5 any weekday.  We’d be happy to answer questions about your student loan account held by UHEAA. 

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