UHEAA Bulletin Vol. 2009 Issue 48

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September 21, 2009
Volume 2009– Issue 48

Mapping Your Future to Make Enhancements - Important Products and Services to be Unavailable

Products and services which will be unavailable on Sat., Oct. 10th and Sun., Oct. 11th:

Online Student Loan Counseling – Students will not be able to complete counseling sessions, nor will they be able to retrieve their counseling records for a past session.
Integration of Loan Counseling – If an MPN is integrated with Online Student Loan Counseling, the MPN system will not be able to query the database to verify if a student has completed loan counseling.
Financial Aid Office (FOA) Access Area – Schools will not be able to log into their accounts.
SchoolExpress – Schools will not get a response.

Mapping Your Future will take down these important products and services to enhance the Online Student Loan Counseling database. These enhancements are critical due to the increased number of students completing counseling sessions and the increased number of counseling confirmation queries by schools and guarantors.

Mapping Your Future understands the inconvenience of extensive, unplanned maintenance. As a result, service will only be disrupted if it is determined the situation to be crucial to the performance of the site. Mapping Your Future normally conducts weekly maintenance on the website on Mondays between 4 a.m. and 6 a.m. Central, when required. By analyzing usage statistics and bandwidth consumption, the staff has determined the site has the least amount of traffic during this time. The staff will use this period to do upgrades and repairs to the Mapping Your Future network that otherwise would disrupt service.

If you have questions or need more information, contact the Mapping Your Future staff at feedback@mappingyourfuture.org.

Any questions related to this Bulletin or the services offered by Mapping Your Future should be directed to UHEAA’s School Services: Cinda Salazar Eresuma at (801) 321-7279, ceresuma@utahsbr.edu; or Brett Lutz at (801) 366-8474, blutz@utahsbr.edu.